Data Protection Complaints Procedure

Aspire Cleaning Services Dorset is committed to handling personal data lawfully, fairly and transparently.

If you have a concern about how we collect, use, store, share or protect your personal data, you can raise a data protection complaint with us directly.

This may include concerns about:

how your personal data has been used;
the accuracy of information we hold about you;
how long we keep your information;
who your information has been shared with;
security or confidentiality of your personal data;
employee, worker, client or supplier records;
data access requests or other data protection rights.

How to make a complaint

Please send your complaint in writing to:

Email: hello@aspirecleaningservicesdorset.co.uk

or by post to:

Aspire Cleaning Services Dorset
Unit F6, Kingsbridge Business Park
Wareham Road
Holton Heath
Poole
Dorset
BH16 6JL

Please include your name, contact details, a summary of your concern, any relevant dates or documents, and what outcome you are seeking.

What happens next

We will acknowledge receipt of your data protection complaint within 30 days.

We will then investigate the matter fairly and proportionately. This may include reviewing relevant records, systems, correspondence, privacy notices, policies or internal procedures.

We will respond without undue delay and explain the outcome of our investigation. Where appropriate, we will also explain any steps we have taken or intend to take.

Escalating a complaint

If you are unhappy with our response, or you believe your data protection rights have not been handled properly, you have the right to complain to the Information Commissioner’s Office.

ICO website: www.ico.org.uk
ICO telephone: 0303 123 1113
ICO address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We ask that you give us the opportunity to investigate and respond to your concern before escalating the matter to the ICO.