Privacy Policy

Website and Mailing List Privacy Policy

Background

At Aspire Cleaning Services Purbeck Ltd, we recognise the importance of your privacy and understand that you want to know how your personal information is handled. We are committed to respecting and safeguarding the privacy of all visitors to our website and users of our online services.

Our company is dedicated to ensuring transparency in how we collect, use, and protect your personal data. This policy explains the types of data we collect, the ways we use your data, how we keep your information secure, and your rights in relation to your personal data.

In accordance with the Data Protection Act 2018, Aspire Cleaning Services Purbeck Limited is the designated data controller.

We are registered with the Information Commissioner’s Office as a Data Controller, under registration number C1464166.

Who We Are

Aspire Cleaning Services Purbeck Limited Registered office: 6 Crown Square, Poundbury, Dorchester, Dorset, DT1 3EN

You can contact us via:

· Email: hello@aspirecleaningservicesdorset.co.uk

· Post: Data Protection Officer, Aspire Cleaning Services Purbeck Limited, 6 Crown Square, Poundbury, Dorchester, Dorset, DT1 3EN

Your Rights

Under the General Data Protection Regulation (GDPR), you have various rights regarding your personal data. Our privacy practices are designed to support these rights, which include:

· Accessing your information and understanding how we use it.

· Correcting any inaccuracies in your information.

· Requesting the deletion of your data.

· Limiting the use of your data.

· Receiving your information in a portable format.

· Objecting to the processing of your data.

· Withdrawing your consent for us to use your information.

· Opposing automated decision-making and profiling.

If you need to update your details or have questions about this Privacy Notice, please get in touch with us via the contact information above.

If you have concerns about how we use your data or wish to exercise any of your rights, please contact us, and we will work to resolve the issue. If you are dissatisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

· Post: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

· Telephone: 0303 123 1113 · Website: www.ico.org.uk

What Data Do We Collect?

The personal data we collect from you depends on your interactions with our website and services. It may include:

· Contact details, like your name, address, email, phone number, or social media username.

· Device identifiers, including your IP address, MAC address, or similar.

· Transaction information, such as details of purchases, returns, and product preferences.

· Payment details, including card information and billing/shipping addresses.

· Publicly available data, such as information shared on platforms like Facebook, Instagram, or X (formerly Twitter).

How We Collect Your Data

We gather data in several ways:

· Directly from you, when you make a purchase, use our service, contact us, or sign up for marketing communications.

· Through interactions with our website or emails, using technologies like cookies and pixel tags.

· From our partners and service providers, including demographic data from analytics, advertising, or third-party platforms.

· From social media platforms if you engage with us or log into our site using your social media credentials.

How We Use Your Data

We ensure that all personal data is processed and stored securely. We retain your information only as long as necessary for the purpose it was collected. Typically, we keep your data for up to two years after your last interaction with us or the completion of services, whichever is later. Longer retention may apply if required by law or for ongoing legal matters.

Our lawful reasons for using your data (as outlined in Section 7) include:

· Providing and managing access to our website and services.

· Customising your experience on our site.

· Responding to your communications and queries.

· Delivering the services you have requested.

· Conducting market research and sending relevant marketing communications.

· Analysing site usage to improve our services.

You have the option to unsubscribe or opt out from marketing at any time.

Legal Basis

Our processing of your data complies with GDPR regulations and is based on:

· Contractual necessity for service provision.

· Your consent.

· Compliance with legal obligations.

· Legitimate interests in areas like customer service, understanding user preferences, enhancing our offerings, and marketing.

Storing and Sharing Your Data

We prioritise data security and implement protective measures for information collected through our website. Whenever possible, we keep personal data within the European Economic Area (EEA). In limited cases where data transfer outside the EEA is necessary, we ensure appropriate protections are in place, including compliance with EU Commission-approved safeguards.

We do not sell or share your personal data with third parties except:

· When contracting trusted providers for services like payment processing, marketing, or IT support, with equivalent data protection safeguards.

· When legally obligated by a court order or regulatory authority.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that help websites recognise returning visitors and gather data on browsing habits. Our cookies do not contain personal data, though the cookies themselves are classified as personal data under GDPR.

By consenting to cookies, you allow us to optimise your site experience. You may refuse cookies, though some website functions may be impacted. You can adjust your browser settings to manage cookies.

Our site uses the following cookie types:

· Strictly Necessary Cookies: Essential for site functionality.

· Performance Cookies: Anonymous tracking for performance insights (e.g., Google Analytics).

· Targeting/Advertising Cookies: For behavioural advertising.

· Functionality Cookies: To remember your preferences.

Embedded Content from Other Sites

Our website may include embedded content (e.g., videos, articles), which behaves as if you visited the other site. These third-party sites may collect data, use cookies, and track your interactions with embedded content.

Changes to Our Privacy Notice

We may update this privacy notice periodically. Changes will be posted on our website, and we encourage you to review the policy regularly. Last updated: November 2024